International Airport Meet & Assist
India Intl Terminal M&A + 10% Discount on Airport Lounge + 5% Discount on Airport Transfer
₹ 4736 18944 Points
Terms & Conditions
- All bookings are required to be made in advance as per the agreed advance booking timelines.
- The Meet and Assist service starts with the service representative welcoming the Customer and completes when all checkpoints are addressed within the scope of service level selected.
- It is the Customers’ responsibility to ensure that they locate and wait for the assigned service representative at the specified meeting point.
- The greeter’s details will be shared with the Customer in advance and an attempt to connect with the Customer will be made by the greeter before/at the time of service. In the event Customer fails to connect with the greeter despite attempts made by the greeter, in such event it shall be treated as a “NO SHOW” case and no refund shall be made.
- If there is any change in flight schedule, the DreamFolks is required to be intimated in advance for the purpose of rescheduling the Service. In the event of DreamFolks not being intimated resulting in the Customer not being able to avail the Service due to the event of change in schedule, such event shall be treated as NO SHOW and no refund shall be made.
- If a Customer is carrying more than 2 luggage items, details in relation thereto are required to be shared with DreamFolks prior to availing the Service. The Parties agree that any additional charges for any additional luggage items (if any) shall have to be borne directly by the Customer.
- In the event of any security and safety concerns, relevant airport authorities and/or other entities (including without limitation the ultimate provider of Services) reserve the right to suspend Meet and Assist Service, which is beyond the reasonable control of the DreamFolks, and in any such events DreamFolks shall not be held liable for non-execution of Service.
- The rates mentioned herein are per pax rates. With respect to any additional guest(s), additional charges shall be applicable, to be paid directly by the Customer to the operator.
- In the event of any query, please contact the DreamFolks at bookings@dreamfolks.in before completing the booking process.
- Any service feedback/grievance to be shared within 24 hours of completion of Service.
Timelines related to advance booking for the Service:
| Advance Booking Timeline Requirement by Service receiver/Customer | Acknowledgement of Booking by DreamFolks | Booking confirmation By DreamFolks | Details of the greeter by DreamFolks |
|---|---|---|---|
| 24 to 48 hours prior to the Service date and time. | Within 24 hours of receiving the booking. | 24 hours prior to the Service date and time. | 4 hours prior to departure time |
Cancellation Charges:
| Cancellation Timeline | Cancellation Charge |
|---|---|
| Up to 72 hours prior to the scheduled meeting time | 10% of the booking amount |
| Less than 72 hours and up to 48 hours prior to scheduled meeting time | 25% of the booking amount |
| Less than 48 hours and up to 24 hours prior to the scheduled meeting time | 50% of the booking amount |
| Less than 24 hours prior to the scheduled meeting time | 100% of the booking amount |
*Note:
- For the purpose of calculating cancellation charges, the booking amount shall mean the total amount (including taxes) paid/ payable with respect to the service.
- DreamFolks shall endeavour to process the refund (if applicable), within 15 days from the date of cancellation and receipt of bank account/ credit card details.
No refund shall be made in the following events:
- Wrong information about Customer’s travel details.
- NO SHOW.
- Any amount paid for service add-ons.
- Delayed/missed/cancelled flights.
- Late arrival at the airport which results in denied check-in or boarding by the airlines.
- In case of any misconduct or any unlawful or prohibited activity by the Customer(s).
- By booking/ availing the Service, it is deemed that the Service receiver and/ or Customer has, before availing the Service read, understood, and agreed to be bound by, without limitation and/or qualification, all terms and conditions associated with the Service.
- Support: For any queries or support Customers may reach to DreamFolks’ support team (available 24x7): either via call at 18001234109 (within India), or email at helpdesk@dreamfolks.com.
- DreamFolks reserves right to modify any of the terms and conditions with a prior intimation as per standard timelines.
- For any transaction(s) done directly between the Customer(s) and any outlet operator/ service provider/ third-party, DreamFolks shall not be responsible in any manner, including without limitation matter relating to payment and/ or service dispute etc.
