Terms & Conditions – IDBI Bank

IDBI Bank Deals n Delight Program


(Updated as of October 2020)

The following Terms & Conditions are effective from the date of publication and will be amended/ modified from time to time. Please ensure that you read these Terms & Conditions carefully and understand the same before making any purchase or availing any services. Doing so implies that you have accepted the terms of use and to be bound by all the Terms & Conditions.

1. Program Overview

IDBI Bank Deals n Delight is an all-in-one marketplace to avail offers extended by merchants to IDBI Bank’s customers and shop for top brands with categories of gift cards/e-vouchers, product catalogue , flight booking, recharge, and many more. The products/services on the platform are offered solely by the merchants & IDBI Bank is not directly selling any of these products/services. The customer is free to purchase/avail them from any other stores/online platforms and by using any payment mechanism. By hosting the IDBI Bank Deals n Delight platform, the Bank is neither guaranteeing nor giving any assurance / warranty nor making any representation for the offers/services offered by merchants. IDBI Bank is neither endorsing the merchants or any product/service offered by them nor is it responsible for sale/quality/features of the products/ services under the offer. However, by placing an order for products through this website, you agree to the Terms & Conditions set forth herein.

2. General Terms of Use & Service

The website dealsndelight.idbibank.in/ is powered and maintained by Clavax Technologies Pvt. Ltd known as ( nth Rewards) on behalf of IDBI Bank. These Terms & Conditions shall apply to all the customers of IDBI Bank availing the products/services from this online market place . Please read these Terms & Conditions carefully before using any service on the website. By accessing or using this website you explicitly agree to comply with and be bound by Terms & Conditions of this website. These Terms & Conditions of use and any additional / modified / changed terms posted on this website together constitute the entire agreement between the Clavax Technologies Pvt. Ltd / merchants and you for your use of this website.

3. Website & Its Contents

This website is only meant for your personal use. All materials provided on this web site, including but not limited to all text, logos, designs, service marks, trademarks, graphics, images, sounds, information, software, documents, downloads of any kind, products and services, and the selection, arrangement, and display thereof, are the copyrighted works of nth Rewards and/ or its partner/IDBI Bank respectively. One shall not distribute exchange, modify, sell, or transmit anything copied from this site for any business, commercial or public purpose. Any unauthorized use of the content may violate copyright laws, trademark laws, the laws of privacy and publicity, and civil and criminal statutes and hence be responsible / liable for any legal action that may be taken by nth Rewards and / or its partner / IDBI Bank.

The information contained in this website is subject to change without notice.

We are not responsible for typographical, technical, or descriptive errors of products herein.

Internet transmissions are never completely private and secure. You understand that any message or information you send via any site may be read or intercepted by others. We shall not be responsible for any loss and damage whatsoever caused through the use of this website.

4. General Provisions

IDBI Bank/ Clavax Technologies Pvt Ltd (nth Rewards) may add, modify, or remove any part of these Terms & Conditions of use at any time as it may deem fit.. Any changes to these Terms & Conditions of use or any terms posted on this website applies as soon as they are posted. By continuing to use this website after any changes / modifications / amendments are posted, you are signifying your acceptance of those changes / modifications / amendments.

IDBI Bank/ nth Rewards may add, change, discontinue, remove or suspend any other content posted on this website, including features and specifications of products or services described or depicted on the website, temporarily or permanently, at any time, without notice and liability.

IDBI Bank/nth Rewards reserves the right to undertake all necessary possible steps to ensure that the security, safety, and integrity of the systems, as well as its clients’ / customers and users' interests, are and remain, well-protected. Towards this end, nth Rewards may take various steps to verify and confirm the authenticity, enforceability, and validity of orders placed by you.

From time to time and in line with customer expectations and legislative changes, our privacy policies and procedures will be reviewed and, if appropriate, updated.

5. Links to other web sites

IDBI Bank / nth Rewards provide links to websites outside of this website. These linked sites are not under the control of IDBI Bank / nth Rewards and IDBI Bank / nth Rewards is not responsible for the privacy practices of sites that are linked to this website via hyperlinks, banner advertising or otherwise. Please take care at all times to check whose site you are visiting. For your convenience, IDBI Bank / nth Rewards website may include links to site on the Internet which are owned, published and maintained by third parties. Please note that such linked sites are not under our control, and therefore IDBI Bank / nth Rewards cannot assume any responsibility for the content of such linked sites. Links to IDBI Bank / nth Rewards website are prohibited without the consent of IDBI Bank / nth Rewards.

6. Flight Booking Terms

Booking Fees – Customer can book the Flight directly on the market place without any additional cost for booking apart from the Ticket Cost and the Taxes/State Fees/Airport Fees as applicable from time to time.

Cancellation and Modification charges

For all flight modifications and ticket cancellations, the modification and cancellation charges are applied per sector per passenger. Please note that these charges are subject to change by the Airline and its service provider, at its sole discretion. Any cancellation done on the marketplace platform will attract a cancellation fees of 3 % of the total amount.

If you are contacting the airlines directly with regards to the modification you are liable to pay the additional price difference directly to the airlines and IDBI Bank or nth Rewards is not liable for any modification changes done to your order or online updates of the order. Even if you are contacting the airlines directly for Cancellation, you are liable to call the IDBI Bank Deals n Delight customer support team to process your refund. Please ensure that you inform the customer support team within 24 hours from the time of cancellation.

All refunds shall be processed within 7-10 working days, subject to receipt of the refund from airline/partner, and may be subject to cancellation charges.

7. Gift Voucher Terms

IDBI Bank Deals n Delight offers a wide range of gift cards/e-vouchers from top brands. Here are the general terms and conditions that users must keep in mind while buying gift cards from the site-

  • All Vouchers are valid for 12 months from the date of issue. The details of the expiry date of the gift vouchers will be mentioned on the voucher E-Mail.
  • The Vouchers have to be redeemed in full, partial redemption is not allowed.
  • This Voucher cannot be exchanged for cash or cheque.
  • All the respective T&Cs of the brands may vary from one another. Please visit the “TERMS & CONDITIONS” on each brand page for detailed Brand T&Cs.
  • No duplicate voucher will be issued if the voucher is lost or misplaced.
  • Kindly use your Gift Vouchers within the due date. Gift Vouchers cannot be revalidated once expired.
  • Any dispute should be referred to the company whose gift voucher was purchased and the decision of the company shall be final.

8. Product Catalogue Terms

IDBI Bank Deals n Delight offers a wide range of products from different categories. Here are the general terms and conditions that users must keep in mind while buying a product from the site-

  • Any product from the product catalogue can be purchased by any IDBI Bank customers from the website.
  • All products and services in the Product Catalogue are subject to availability and seller (s) warranties and conditions at the time of purchase.
  • All products will be delivered within 15 working days.
  • IDBI Bank reserves the right to introduce new products and replace the existing ones at any point in time without prior intimation to the user.
  • IDBI Bank is neither guaranteeing nor making any representation of any kind, express or implied, regarding the accuracy, adequacy, validity, reliability, availability or completeness of any information relating to the Products / Services. IDBI Bank is not responsible for Sale/Quality/Features of the Products/Services under the offers.

9. Governing Law & jurisdiction:

The Terms & Conditions will be governed by the laws of India and the courts in Mumbai are having jurisdiction in connection with any of the dispute, legal action, suit, proceeding or claim, etc. arising under or by reason of use of this website. By using this website or ordering products through this website, you consent to the governing law and jurisdiction.